Delete Account – Schoolpay

1 How to Request Account Deletion

If you wish to delete your Schoolpay Parent/Guardian account, please send a deletion request to our support email. We will verify your identity and process the request within the timeline below.

bluecatalystcare@gmail.com

Subject line: "Account Deletion Request"

What to Include in Your Email

To help us locate and verify your account quickly, please include:

Subject: Account Deletion Request Registered Name: Registered Mobile Number / Email: School Name: Student Name & ID (if applicable): Reason for deletion (optional):

2 Steps We Follow

1

Submit your request via email to bluecatalystcare@gmail.com with the details above.

2

Identity verification — we may contact you & will verify with school owner to confirm the request is genuinely from the account holder.

3

Acknowledgement within 3 business days of receiving your request.

4

Account and data deletion completed within 30 days, as described in Section 3 below.

5

Confirmation email sent once deletion is complete.

3 What Gets Deleted vs Retained

Schoolpay's Parent/Guardian app account is linked to your child's school record. Deleting your app account removes your personal access and app-level data, but core student/school records remain with the school as required for academic administration.

Data Type	What Happens
Your Parent/Guardian login & profile	Permanently deleted from Schoolpay app
Your device tokens & notification settings	Permanently deleted
App usage history & preferences	Permanently deleted
Student academic & attendance records	Retained by the School (school-owned data, governed by school's records policy)
Fee payment / transaction history	Retained as required for financial and legal compliance (up to 7 years)

📌 Student records remain with the respective school because they are part of the school's official academic and administrative record — not solely owned by the parent app account. If you need student records removed, please contact your school administration directly.

4 Important Notes

Account deletion is irreversible once processed — you will need to register again if you wish to use the app in the future.
Deleting your account does not cancel any pending fee dues owed to the school.
If your child is still enrolled at the school, the school may re-link a new parent account to the student record independently.
For questions about student academic data retained by the school, please contact your school's administration office directly.

⚠️ Please ensure all pending fee payments are settled before requesting deletion, as outstanding dues remain payable to the school regardless of app account status.

5 Contact Us

Blue Catalyst — Schoolpay Support Team

📧 Email: bluecatalystcare@gmail.com

🌐 Website: schoolpay.bluecatalyst.in

⏱️ Acknowledgement: within 3 business days

✅ Deletion completed: within 30 days